Export Customer Service Support
Monday – Friday
9am-5pm
Salary: £30K per annum
Pertemps are recruiting for an export customer service support for a global manufacturer established in 1972. Your main responsibility will be handling and recording of orders and international shipments.
Responsibilities:
- Order processing, sending of PO confirmation, communication, and proposal of alternative items.
- Organise and follow up of international shipments.
- Delivery lead time, support to fill data in customer files.
- Proactively manage international business linked queries from around the world.
- Interaction with warehouse – effective communication of order requirements.
- Coordinating with customers and logistics to provide coat-effective and timely dispatch of shipments.
- Ensure compliance of order with distributor agreements.
- Issue shipping documentation.
- Issue customer credits.
- ERP system maintenance.
- Quality complaints follow up.
- Archiving of customer service documentation for audits purpose.
- Support to sales team on various requests.
Skills and Qualifications:
- Meticulous and detail orientated.
- Good understanding of IT systems, Excellent user skills.
- Empathetic, patient, and clear communication skills.
- Accountable and takes responsibility.
- Customer service experience from the MD industry.
- English proficiency.
- Knowledge of international trade.
- High level of international customer service.
If you're a motivated, empathetic person and this sounds like the role for you, Apply now!!