- Role: Technical Account Manager
- Location: Gateshead | mainly onsite + travel
- Role Type: Permanent
- Salary: £40k - £45k
Purpose of the Role:
The Technical Account Manager plays a crucial role in the client's customer-facing team, engaging with a range of existing customers through established accounts, contracts, and ad-hoc needs. The role involves managing technical services at customer sites and the company's factory, overseeing the sale of new and legacy products, and coordinating repair services for customer equipment.
Skills & Responsibilities:
- Comprehensive understanding of business principles related to pricing, gross profit margins, cost estimating, and cost accounting.
- Technical knowledge sufficient to understand engineering work requirements, interface with engineers, and manage work packages.
- Experience in project and operations management, particularly within a fast-moving SME environment.
- Familiarity with the UK Defence & Security sector or the ability to adapt sector knowledge from similar fields like Oil & Gas or Rail.
- Energetic and resilient, capable of handling customer interactions and coping with rejection.
- Effective time management and initiative in identifying and exploiting sales opportunities.
- Managing all aspects of contractual relationships and customer interactions for repair workflows, legacy products, and other equipment.
- Accountable for order intake and operational delivery, supporting major bids and fulfilling orders from initial engagement to completion.
Experience & Knowledge:
- Experience in the UK Defence & Security sector and providing contractual services to the UK public sector
- Proven experience in a customer-facing role, managing multiple workflows, and understanding UK export control regulations.
- Strong technical knowledge across various disciplines, particularly in managing obsolescence in electrical and mechanical systems.
- Demonstrated ability to manage diverse internal and external stakeholders.
Qualifications:
- No specific qualifications are required, though a significant knowledge base is necessary.
- Desirable qualifications include an engineering or business qualification at level 5 or higher.
Additional Requirements:
- Must hold a UK driving license and be willing to travel domestically or internationally as needed.
- Must be capable of obtaining UK Security Clearance (SC).
Note: The client does not offer international sponsorship opportunities for this role.