Job Title: Customer Technical Manager
Salary: £50,000 - £60,000 + 10% bonus
Location: Hertfordshire
Reference: 2561000
Our client is a leading food business who supply to a variety of the major retailers. As they continue to expand and grow their presence in the marketplace they are now seeking a driven and ambitious Customer Technical Manager to join their business.
Responsibilities include but are not limited to:
- Act as the principal point of contact for customer teams, hosting and accompanying customers on visits to site and supplier sites.
- Ensure all products meet safety, legality, and quality standards, maintaining customer confidence in our business.
- Align business practices with customer requirements, embedding protocols and procedures into our operations.
- Lead new product development (NPD) and quality improvement projects, driving innovation and competitive advantage.
- Utilise data to monitor and review performance, implementing actions to meet customer expectations.
- Develop and maintain technical policies in line with customer standards, ensuring clear communication to internal teams and suppliers.
- Collaborate with internal and external teams to formulate and implement technical agendas aligned with business objectives.
- Ensure all activities support the long-term sustainability of the business, meeting specific group and business growth needs.
- Optimise systems and processes for a more efficient and cost-effective business.
- Provide support and cover for the technical team, aiding the development of junior staff members and ensuring smooth operations.
- Promote a safe working environment, ensuring compliance with health and safety regulations.
If you believe you have the skills and personality to fit these requirements please either apply via this advert or call Henderson Brown on for more information.