Role: HR Advisor (MUST speak French or Italian)
Duration: 9 x Months
Location: Chester
Rate: £22 per hour
- Where Direct Access was not sufficient, perform intake of HR inquiries via multiple channels including case systems, chat, email, and telephony.
- Use discretion and independent judgement to advise the customer and determine best method of resolution.
- Provide employees and managers with policy advice, i.e. leaves of absence, new ways of work etc. as well as options to address issue.
- Guide manager on process for application of policy.
- Support execution of employee movement, employee status, payroll, benefits/leaves, PC1, 2 and 3, and compensation processes.
- Guide employees and managers to available resources, eg toolkits or training materials developed by HR Expertise Teams, as appropriate.
- Triage inquiry to ensure full understanding, and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.
- Ensure accurate policy representation in interconnected systems/processes.
- Provides feedback to assist in developing client service improvement projects (e.g., knowledge base content updates, training/education of end users, improved Tier 1 communications, etc.).
- Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.
- Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.
- Provide high touch customer service that meets expected service levels and business performance goals.
- Champion direct access processes by using change management skills to influence Managers and Employees.
- Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.
- Prepare appropriate documentation to meet customer needs related to HR processes (can include change job letters, employee contract documents, severance letters, etc.).
- Ensure proper documentation of inquiries, root cause, and resolutions.
- Liaise with third party vendors as applicable to resolve customer inquiries.
- Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
Must have experiences:
- Human resources operational experience.
General knowledge and understanding of HR policies, processes and Regional Employment Laws.
- Have worked in a rapid, fast-moving environment, which is both complex and changing.
Practical operational experience of HR processes, e.g., hire, payroll, benefits, performance
Have worked in a multi-cultural/multi-country work environment.
Desired Skills:
- Language Requirements beyond English: Proficiency in French OR Italian.
- Strong verbal and written communication skills to interact with clients and the HR function to deliver business needs.
- Ability to accurately assess situations through customer interactions in order to coach, guide, or interpret the appropriate action or next steps.
- Demonstrated strong attention to detail.
- Highly computer literate with knowledge of HR systems and processes.