Job Title:
Customer Resolution Officer
Contract Type:
Permanent
Salary:
£35,276.24 per annum (£38,803.86 is achieved after 12 months successful performance in the role)
Working Hours:
Full time, 35 hours per week
Working Pattern:
Monday – Friday, Hybrid
Location:
Liverpool, Speke Estuary Boulevard
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Customer Resolution Officer
You will manage all customer and colleagues' contacts/enquiries in relation to services managed or delivered by building safety department, including repairs, estate services, compliance and building safety.
About you
We are looking for someone with
- Experience of working within a customer service, housing or safety environment dealing with customer contacts dealing with complex enquiries, complaints and dispute resolution and customer focused.
- Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
- Knowledge Contact relationship management systems (CRM)
Why Riverside?
One Housing is part of Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.