Salary: From £33,000
We have a fantastic opportunity for a Reception Manager at Heythrop Park Hotel.
You will be responsible for driving, financial success, guest service and maximising the Reception department potential. You will nurture an environment that allows your team to perform at their best through high performance and high fulfilment and creating joy for our guests.
What will I be doing?
- Directs, leads and coaches the team's activities within the Reception (day & night) to ensure all areas of responsibilities are covered • Takes ownership of the Reception team, monitoring consistent delivery of a quality Warner experience in line with the Warner Brand Standards and continually looking and learning to develop your venue.• Takes responsibility for the preparation for our guest arrivals and is present to support whilst continually reviewing areas of improvements. • Confidently deals with guest concerns with the ability to resolve problems, showing empathy and understanding continually looking to improvise with opportunities our guests provide.• Monitors guest insights, using feedback to drive a culture of improvement.• Create an environment where every team member is encouraged to never stop looking and learning to perform at their best• Continually provides feedback and coaching to all team, conducts regular Coffee Chats and reviews • Has an exceptional level of operational knowledge specific to the area of expertise and shares this with team members, continually looking to develop innovative ways to delight our guests and team• Monitors team engagement levels always, to identify opportunities to drive engagement and retention• Manages compliance with all relevant legislation, company and Health & Safety policies within your area of responsibilityWhat skills do I need?
- Understanding of different communication styles, along with your own, with the ability to be able to communicate with versatility at all levels• Has a high level of operational knowledge specific to your area of expertise and uses this skill and knowledge to coach team members to thrive• Ability to effectively lead, motivate and engage your team, even in times of high demand• Able to manage multiple priorities and adapts quickly to changing requirements• Willingness to challenge if standards aren't meeting required levels• Good financial knowledge with the ability to manage costs in line with Reception department budgets
The benefits of working with us
- Potential live in available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers.
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: