Outputs Manager
Location: Bristol, BS34 8SW / Edinburgh, EH3 9PE
Who are Diligenta?
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary Of The Role
This is an opportunity for an Outputs Manager to join our rapidly growing Technical Centre team. You will be responsible for supporting the overall outputs governance process and ensuring technical correctness of the outputs and supporting. You will also have the opportunity to establish and build relationship with our clients.
Benefits
- 31 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
- Cycle to Work Scheme & Interest free Season Ticket loans.
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
- Apply to find out about our other benefits.
What You'll Be Doing
- Addressing and resolving complex legislative, product, compliance and nonstandard process queries
- Analysing error trends, providing feedback and implementing improvement activity to reduce defects by initiating process changes and / or providing technical training.
- Acting as senior Subject Matter Expert (SME) for projects affecting outputs ensuring work undertaken is technically compliant and that risks are identified
- Responsible for supporting the relationship with Diligenta's client in respect of outputs.
- Suggesting, developing and supporting formal technical training programmes that raise the technical competence of Operations staff.
You Should Apply If You:
- Possess technical expertise in Life and Pensions
- Have experience in documentation
- Have the ability to manage expectations, influence decisions, and effectively negotiate
- Have strong compliance and legislative awareness
- Extensive experience in presenting information in a clear, logical and concise manner
- Strong people management skills