A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
Optical Customer Service Advisor- Role
- Head office based role
- Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
- Deliver Customer call backs to agreed timeline
- Log all calls received or made
- Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
- Expedite urgent orders
- Resolve technical issues using help desk function if necessary
- Contract account managers with any account related issues
- To build long term relationships with our customer & to build rapport on every customer touch point
- Any other departmental function as directed by the Manager
- Liaise with other departments
Optical Customer Advisor - Requirements
- 1+ years experience of working as an Optical Assistant
- Excellent understanding of customer service
- Ability to develop relationships
Optical Customer Service Advisor - Benefits
- Base salary £23,490
- Monday to Friday - 9am to 5pm
- 20 days holiday plus bank holidays
- Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity please follow the 'Apply Now' link and we will be touch as soon as possible.