Customer Service Officer
- Based in Bournemouth Face to face
- Full time 37 hours per week
- Pay rate £12.18 per hour
- Monday to Friday
- To start ASAP
- With a possibility to go permanent in the future
- We are seeking a candidate who is used to dealing with contacts face to face, perhaps you have worked within education or care on a reception desk? Dealing with the public
- Answering queries regarding various services provided
- Solving issues and escalating where necessary
- Sign posting
- Updating the database with information accurately
- Scanning documents in the digital mailroom
- Answering the phone and emails
Skills required-
- Customer service focused
- Able to deal with contacts with empathy
- Dealing with vulnerable contacts
- Good understanding of Safeguarding
- MS Office, word, outlook, basic Excel
- Accurate data entry
- Good attention to details
- Good communication skills both written and verbal
- Ideally you will drive with your own car, as there will be cover required for sickness and holidays at other locations, Christchurch and Poole