Day Concierge
Location: South West London
Salary: £26,000 - £27,800
Reporting to: Estate Manager / Building Manager
**Position Overview:
We are seeking a professional and proactive Day Concierge to act as the face of the building and deliver outstanding customer service to residents, guests, and visitors. The successful candidate will ensure smooth front-of-house operations, maintain security and safety, and contribute to the overall positive experience within the development.
**Key Responsibilities:
- Provide a warm, courteous welcome to residents, guests, and visitors.
- Manage reception duties, including handling calls, emails, and face-to-face enquiries in a prompt and professional manner.
- Assist residents with deliveries, parcels, bookings, and general queries.
- Ensure the reception, lobby, and communal areas are always clean, tidy, and well-presented.
- Monitor CCTV, control access to the building, and conduct regular patrols to ensure security.
- Liaise with contractors and service providers, ensuring work is carried out to standard and safely.
- Respond swiftly to emergencies or incidents, escalating as appropriate.
- Support the Estate/Building Manager in daily operations, reporting any issues as needed.
- Maintain a smart appearance and wear the company-provided uniform at all times.
**Key Skills & Attributes:
- Previous experience in a concierge, front-of-house, hospitality, or customer service role, ideally in a residential or high-end setting.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to multitask and remain calm under pressure.
- A proactive, flexible, and solution-focused approach.
- Basic IT skills, including familiarity with MS Office and front-desk systems (training provided).
- Good understanding of security, health & safety, and emergency procedures.
**Benefits:
- Competitive salary
- 28 days holiday (including bank holidays)
- Company-provided uniform
- Pension scheme
- Ongoing training and development opportunities
- Employee wellbeing support
- Opportunities for career progression within the organisation