Penge Churches Housing Association are currently recruiting for an exciting new role and a fantastic opportunity for the right candidate to join the PCHA team and make a real difference to their residents during a significant period of growth and change. PCHA (Penge Churches Housing Association) is a small community-based housing association with 413 homes in the London boroughs of Bromley and Bexley. Their aim is to make a difference every day and have a positive impact on both the lives of our residents and the communities in which we work. They are committed to working in partnership with our residents to ensure that their tenancies, and our communities, are sustainable. People are very much our business, and our small but passionate team are undoubtedly our greatest resource. We like to work hard but have fun while we do it, so it's a great place to work.
Service delivery is critical to resident satisfaction and this role is pivotal to PCHA delivering services to the highest standard, ensuring they can be proud of both our homes and services. The postholder will be responsible for ensuring we provide an excellent customer service to our residents in terms of tenancy services, responsive repairs, planned works and estate management, engaging residents at every opportunity to drive improvements across the business. Acting as a critical link between our residents and staff, this role will be key to ensuring residents are engaged in all our services to drive up quality, value for money and resident satisfaction.
Key Accountabilities:
- Post-inspections as required
- Increase Resident satisfaction
- Embed our resident engagement policy
- Ensure high quality estate services are delivered
- Resolve informal complaints
- Estate inspections and walkabouts
KPIs:
- Tenant satisfaction >85&