This role is a Property Manager reporting to the Letting Manager in Dulwich, South East London
27.5 hours a week over 5 days, three days in the office and two days remote
Flexibility can be provided on start and finish time
About the client:
They manage a portfolio of high-end properties in Dulwich and surrounding areas, offering an elevated level of service that goes beyond traditional property management. Their mission is to ensure that the properties are impeccably maintained and our clients are provided with exceptional service. They are now seeking a proactive and detail-oriented Property Manager, ideally with a concierge background, to join their dynamic team.
Key Responsibilities:
- Day-to-Day Management: Oversee the maintenance, and overall presentation of high-end residential properties, ensuring that they meet the highest standards of upkeep and service.
- Proactive Maintenance: Identify potential issues before they arise by regularly inspecting properties, working closely with contractors, and liaising with owners. Ensure that preventative measures are taken to avoid disruptions.
- Client Relations: Act as the Property Management point of contact for tenants and property owners, providing exceptional, tailored service. Be responsive to their needs and resolve issues efficiently.
- Asset Management: Coordinate and oversee maintenance and repair work with trusted contractors, ensuring that all work is completed to the highest standards and within agreed timelines.
- Compliance: Ensure all properties comply with health and safety regulations and that necessary certifications (such as gas safety or electrical checks) are up to date.
- Attention to Detail: Implement an extraordinary level of attention to detail in all aspects of property management, from inspecting the cleanliness of shared spaces to ensuring high-quality finishes are maintained.
Desired Skills and Experience:
- Concierge Background: Experience working in a luxury property or hospitality setting, with a focus on providing five-star customer service.
- Proactivity: Demonstrated ability to anticipate issues before they become problems and take initiative to resolve them.
- Exceptional Attention to Detail: Ability to notice the smallest details that could impact a client's experience or the presentation of a property.
- Problem-Solving Skills: Adept at resolving challenges quickly, efficiently, and with minimal disruption to clients.
- Communication: Strong verbal and written communication skills, with the ability to manage client expectations and negotiate with contractors.
- Organisational Skills: Excellent organisational abilities to manage multiple properties, deadlines, and tasks simultaneously.
- Tech-Savvy: Familiarity with property management software and digital tools to streamline property management processes.
Qualifications:
- Experience in property management, high-end residential, or concierge roles is essential.
- A strong track record of managing luxury properties or providing bespoke services.
- Knowledge of relevant regulations and property law.
- A full UK driving licence is preferred.
The client offers a supportive, collaborative work environment where going the extra mile is rewarded. You'll have the opportunity to work with some of the most prestigious properties in South East London, managing them to the highest possible standards.
If you're a driven, proactive individual who thrives in a luxury environment and takes pride in delivering exceptional service, we want to hear from you.