Liberty has an exciting opportunity for a Complaints & Compliments Case Officer to join our team in Salford. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £27,248 per annum Plus Excellent Benefits!
We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.
The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector.
Responsibilities for this Complaints & Compliments Case Officer will include:
- First and main point of contact for tenants and customers in relation to
- complaints & compliments
- Ensure effective communication
- Focus on resolution of complaints within given timescales
- Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
- Provide regular, accurate and timely reports
- Ensure all customer feedback is collated and that intelligent analytical approach is adopted
What we are looking for in our ideal Complaints & Compliments Case Officer:
Experience of handling a wide range of complaints and compliments within a customer service environment
Have an understanding of what good customer care looks like, and have the ability to deliver the best customer experience every day
Be an excellent communicate with good organisation skills with a flexible approach
Hold a GCSEs or equivalent in Maths & English, and served a recognised apprenticeship/ appropriate trade qualification.
Evidence of Continual Professional Development in Customer Services.
Hold a recognised housing qualification & knowledge of relevant housing legislation (Desirable).
Hold a valid driving licence
We offer a range of benefits for a rewarding career including though not limited to:
- Pension scheme
- 23 days holiday plus bank Holidays
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Medicash Health Plan
- Death in Service Payment
In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.
Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.
As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.
Please note, only candidates who have the right to work in the UK will be considered for this vacancy.
If you have the desire to work in a busy and high performing team, why not join us as our Complaints & Compliments Case Officer, click "apply" below – we want to hear from you!
Closing date: 27th June 2024 (we reserve the right to close this vacancy earlier depending on number of applications) .