Our client is looking fora Live Smart Manager who looks after East Hertfordshire and Essex, overseeing 14 schemes and 10 staff members.
This is a temporary ongoing role.
Role Essentials:
- Daily Tasks: Contacting residents (not all daily, but a set list) to check on them.
- Weekly Tasks: Conducting health and safety checks at the schemes.
- Working Hours: 9 AM to 5 PM, Monday to Friday.
- Candidate Preferences: Candidates with concierge experience considered, but they must have good administrative and people skills and be comfortable visiting residents' homes without performing caregiving tasks.
Main purpose of the role
- Ensure the safety and security of the property
- Ensure all health & safety, safeguarding and fire management concerns are reported immediately, and monitored as required.
- Access is provided to facilitate maintenance and servicing requirements to communal areas
Key responsibilities
- To be a key-holder for the building and ensure security of the communal areas and facilities
- To be the first point of contact and manage access to the building for residents, contractors and visitors
- Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment
- Allow access to utility companies for essential maintenance and servicing of equipment
- Manage and monitor the laundry facilities & communal areas
- Monitor and facilitate resolution of complaints relating to communal areas and facilities
- Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment
- Monitor and advise tenants on the management of their rent accounts and arrears
- Offering advice on keeping the property to a reasonable and hygienic standard
- Ensuring residents know how to use equipment that is provided
- Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues
- Raise repairs, facilitate access and guidance to the affected areas for contractors
- Complete water testing in communal areas
- Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes
- Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors
- Manage or provide gritting at the property in line with the service gritting plan as required
- Carry out health and safety inspections of the building and record the outcomes in line with service standards
- Monitoring accidents, incidents and near misses in line with the Clarion's health and safety procedures
- Ensure compliance with and the promotion of Clarion's health and safety policy/ procedures and legislation
- Deliver cover as required