Assessment Officer - Income and Debt
- Location: Enfield
- Job Type: Temporary, Immediate Start
- Hourly Rate: £18.66 PAYE / £22.81 LTD UMB
Join the Housing Gateway Ltd Rent Income Team as an Assessment Officer, where you will be integral in delivering effective, proactive, and customer-focused rent collection services. This role is based in the Civic Centre and offers an immediate start with ongoing temporary booking.
Day-to-day of the role:
- Work as part of the rent collection service team to ensure effective engagement with tenants, especially those who are vulnerable or challenging.
- Contact tenants in rent arrears to assist them in setting up payment arrangements and to maximise their income, which may require cross-team collaboration with relevant partners.
- Maintain a positive and professional image when interacting with customers, ensuring all actions are in line with national and corporate policies, procedures, and statutory legislation.
- Understand and respond to customer needs, enhancing customer satisfaction and service delivery.
Required Skills & Qualifications:
- Experience in income and debt management, preferably within a housing context.
- Strong understanding of customer service principles and the ability to handle vulnerable/challenging customers effectively.
- Excellent communication and interpersonal skills, capable of working effectively as part of a team.
- Knowledge of relevant statutory legislation, policies, and procedures related to rent collection and housing.
- Ability to start immediately and commit to an ongoing temporary role.
Benefits:
- Competitive hourly rate.
- Opportunity to work within a dynamic team in a critical service area.
- Gain valuable experience in public sector housing and rent collection services.