A world leading manufacturer of earthing, lightning protection, exothermic welding and surge production products is looking for a Customer Service Representative to process orders for UK, Irish and export clients, manage queries and complaints, check stock levels, track shipments and chase carriers.
Along with a salary of up to £27,000 per annum, you will also receive a KPI-related bonus scheme, regular company events, holiday buy back options and staff parking.
As Customer Service Representative, your responsibilities will include:
- Receiving inbound calls
- Managing numerous emails
- Administrating and acknowledging all UK and Export orders on our Sage SOP system
- Processing Irish shipments which includes producing customs and shipping documents
- Progressing deliveries with parcel and pallet carriers
- Managing stock in terms of back orders and split deliveries and communicating with customers to advise status of their order
- Liaising with procurement and production to ascertain dispatch dates and progress orders
- Dealing with and recording customer complaints
- Controlling documents and records, updating and filing as required.
- Assisting with preparation for internal and external audits
We're looking for a Customer Service Representative with:
- IT proficiency in MS Office packages
- Previous customer service experience essential
- Excellent and confident telephone manner a prerequisite of the role as the first point of contact
- Excellent written skills
- Excellent time management
- The ability to communicate with staff at all levels
- Ability to work as a part of a team as well as being self-motivated
You will be working Monday-Thursday, 08:30-17:00 & Friday, 08:30-16:00.
To apply for this role as Customer Service Representative, please click apply online upload an updated copy of your cv.
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