Job Title:
Field Service Engineer
Reporting To:
Field Service Manager
Salary:
£32k - £35k DOE
Hours:
Monday to Friday 08.30am – 5pm (40 hours)
Location:
Travelling between Edinburgh and Glasgow
Job Summary
Field Service Engineers attend customer sites, within their allocated regional area to fulfil our business contracts. Completing planned preventive maintenances of fire safety systems, attending call outs, fault finding and completing the modification of existing systems. Ensuring compliance with industry standards and excellent customer service.
Responsibilities
- Works efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.
- Responds to emergency call outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer's Service Level Agreement (SLA).
- Completes service worksheets and all company documents, comprehensively in line with BS5839 and company policies and procedures.
- Proactively feeds back on-site issues, non-compliances and additional work possibilities to the Field Services Manager.
- Provides excellent customer service when responding to customers.
- Attends follow-up visits – to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
- Maximises on-site remedial works and opportunities.
- Supports other departments to complete installation works on time, where required.
- Builds strong, professional relationships with customers, suppliers, and internal personnel form other departments.
- Follows health and safety guidance, always working in a safe manner, with the correct PPE, uniform and equipment required for the assigned work.
- Liaises with QHSE Manager for quality audit purposes, calibration of equipment and Field audits, and checking understanding of monthly health and safety Toolbox Talks.
- Leads by example adhering to Company Values, Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.
Core Skills Required
- Good communicator, approachable with a positive attitude.
- Customer service focussed.
- Organisation skills, such as time management and prioritising.
- Applies a problem-solving approach taking accountability for own actions.
Technical Skills Required
- Good IT skills.
- FIA Foundation with extensive knowledge of BS5839.
- Fault finding knowledge.
- Modification of Fire Safety Systems configuration