My client are well recognised manufacturing business and are currently needing a
Customer Support Technician
to join their team to help with continuous growth within the business offering excellent training and development opportunities. As a
Customer Support Technician
you will be responsible for
providing excellent after sales service and technical support on a vast range of products ensuring timely and accurate technical advice to customers via telephone, email or website enquires
- Ideally, the Technical Support will have
experience working in a strong customer support/customer service environment and have strong telephone skills, excellent timekeeping ability a passion for problem solving!
Customer Support Technician
Henley
Competitive Salary
Permanent Position 35 Hours a Week (Mon-Fri)
Office based
Main Responsibilities:
- Answering customer questions regarding the selection, performance, cost, availability, installation issues of company products
- Reporting any customer concerns and identifying multiple continuous issues calls to senior members of staff
- Maintaining detailed knowledge of the Company's products and how they work
- Detecting potential insurance claims and reporting details to the Technical Assist Manager.
- Actively ensure that the companies CRM system is kept up to date
- Diagnose product and system issues and arrange service agent call-outs where necessary
Person specific skills required:
- Experience of working in a customer support/service function
- Experience working in a fast-paced high volume call environment
- High-level customer service skills
- Effective decision-maker who remains calm under pressure and keeps safety and efficiency in mind as the top priority of our Company.
- Analytical – can relate and compare data from different sources, quickly identify and resolve issues, secure relevant information and identify relationships.
- Effective at assisting technical discussions in the team and confident in challenging approaches when they don't seem right
Company Benefits:
- Up to 8% annual profit related bonus
- 25 days + bank holidays (certain days needed to be taken over Christmas shutdown)
- Life assurance cover
- Company health cash plan
- 9% total pension
If you feel you're a good fit for this position, please click ‘apply'