About The Role
A fantastic opportunity with phs Direct!
Internal Key Account Consultant
Glasgow
£24,417 with OTE of £4,375 plus additional benefits
Full time, permanent position, office based
Great hours (Monday – Friday, 8.30am – 5pm, no weekends or evenings)
Excellent with customers and maintaining business relationships? We want to meet you!
An excellent opportunity has just arisen for you to join our fantastic and friendly team at phs Direct in Glasgow. This role will suit you if you're a real team player with a passion for excellent customer service delivery, who is brilliant at building rapport, maintaining relationships with our loyal customers, and enjoys the challenge of a wide and varied role. Let us tell you why you will love it here...
Firstly, you will get to do what you do best – enhancing customer relationships by giving the best levels of service delivery, through understanding the customers needs, their consumable and cleaning products, and getting that rewarding feeling of growing their business with us through the relationship you have with them. You'll be looking after our customers' accounts as part of a supportive friendly team, with a manager who is keen to develop you and help you in your career with us. The role is varied and interesting, and you will be joining an established and successful company with a good salary, additional benefits, and excellent opportunities to progress.
A day in the life of a Internal Key Account Consultant with us at phs Direct will involve:
- Establishing and building exceptional relationships with our loyal customer base, by understanding their needs and orders, and identifying what products will benefit them
- Order processing and dealing with enquires with accuracy and pace for our customers
- Answering customer emails and queries, working together as part of a small friendly team
- A varied working day – inbound calls, emails, with some outbound calls to help customers
- Driving sales by getting to know customers and familiarising yourself with their orders, and growing the business by nurturing the customer relationship, helping accounts progress
- Dealing with challenges including price changes and maintaining loyal relationships
- Working with the External (Field Based) Key Account Managers to support their Customer and business objectives
The ideal candidate for a Internal Key Account Consultant at phs Direct:
- You will have a passion about delivering excellent customer service and excellent communication skills
- We want someone who is responsible and reliable with a positive attitude
- Attention to detail and time management are really important in this role
- You will need to be commercially aware with a natural sales approach based on understanding needs, not hard-sell
- We are looking for an adaptable, friendly, and motivated team player with a willingness to learn and a desire to make a difference
- This role will suit someone with a sales focus, who is keen on account management and doing the right thing for the customer
- You will also need to be computer literate, as we use Microsoft Office packages like Excel, Word, and we also use Salesforce
In return for your commitment and expertise as a Internal Key Account Consultant at phs Direct...
- A competitive salary of £24,417 and OTE of £28,792 through bonuses and commission
- An extensive induction programme, excellent ongoing training and development
- Great working hours Monday to Friday 8.30am – 5pm, no weekend or evening working
- Amazing savings with phsPerks.com which provides discounts including major supermarkets and retailers
- Holiday buy and sell scheme
- Free parking onsite that will save you a fortune
- Hybrid working options on completion of training period
- Discounts with retailers such as O2, life assurance, company pension and more...
If you want a career with a well-established company, where you'll be appreciated for the quality of your work, we would love to hear from you.
Apply now
phs Group
was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.