Clarify is growing at an impressive rate as we continue to broaden and deepen the solutions we provide to global enterprise technology brands and high growth scale-ups. As a result of our success, we're looking for anIT Managerto join the Business Partnering team. As a security conscious and commercially aware IT expert, this is a high-impact opportunity to establish yourself within our growing organisation.
Overview of responsibilities
- Oversee daily IT operations, ensuring smooth functionality across all systems, networks, and software applications
- Provide guidance, support, and mentorship to an IT Technician, delegating tasks and ensuring timely issue resolution
- Working to KPI's in line with business needs
- Assisting with "hands on" day to day IT support
- Serve as the first point of escalation for complex technical issues, providing hands-on support for troubleshooting, system maintenance, and network management
- Collaborating with our Learning Academy to identify and build training for new IT systems
- Monitoring the use of equipment, software, and services to ensure functionality and efficiency
- Identifying the need for upgrades, configurations or new systems
Experience
- Proven experience within an IT Manager position or similar role
- Strong commercial awareness
- Proven ability to prioritise effectively and manage the expectations of both internal and external stakeholders at all levels
- Excellent communication skills to all levels of the business and all technical abilities
- A proven track record delivering in a high-volume environment
- An excellent relationship builder with a friendly approach who is driven to deliver, autonomous and self-directed
Technical Experience
- Windows IT Infrastructure
- Microsoft 365 deployments (Teams, Sharepoint et al)
- On Premise Active Directory with Group Policy Objects
- Azure AD with Microsoft InTune
- IP Networking design and administration
- PowerShell
- Support of remote office and home users
- Knowledge of our technology stack: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint
- *Please note this role requires two days in our Theale office**