Bodily Injury Claims Handler
Yolk Recruitment are partnered with a data driven insurance provider based in Cardiff who are searching for a Bodily Injury Claims Handler to join their team. They deliver top-notch car and travel insurance services, working with key clients in the UK and Australia. Whilst the company are in search of a Bodily Injury Claims Handler they offer a range of functions including customer service, claims handling, underwriting, and pricing.
About the Role
The Bodily Injury Claims Handler will play a crucial role in managing a caseload of personal injury claims. This role involves direct interaction with policyholders and coordination with various stakeholders across the business, including customer service and underwriting teams. The successful candidate will support and mentor junior team members and contribute to the continuous improvement of claims handling processes.
What You'll Be Doing
- Assessing Claims: Evaluate indemnity, liability, and quantum on motor claims, with a focus on injury claims, while also considering potential credit hire and property damage aspects.
- Case Management: Proactively manage personal injury claims, ensuring efficient resolution and settlement.
- Negotiation and Settlement: Negotiate settlements effectively, aiming to reduce the cost of claims presented.
- Fraud Detection: Identify potential fraud using indicators and tools such as SIRA, and intervene when necessary.
- Customer Interaction: Persuade claimants to accept offers and manage claims for damage, hire, and bodily injury.
- Compliance: Adhere to compliance procedures and legislative requirements, ensuring all activities are conducted within regulatory guidelines.
- Team Support: Assist the Claims Team Leader in day-to-day departmental activities and contribute to team meetings and performance discussions.
- Quality and Productivity: Maintain high standards of quality and productivity in line with company expectations.
- Additional Duties: Undertake any other tasks as required to support the Claims team.
Essential Skills
- Experience: Minimum of 2 years' experience in a motor claims environment, specifically handling bodily injury claims.
- Knowledge: Familiarity with current market trends, case law, and tools for challenging third-party claims.
- Communication: Strong communication skills, with the ability to build relationships with customers, third parties, and suppliers.
- Proactivity: Ability to work proactively, manage multiple tasks, and meet tight deadlines.
- Data Interpretation: Capability to analyse data to identify trends and inform actions.
- Desirable Experience: Handling credit-hire and Scottish claims.
- Qualifications: Minimum 5 GCSEs including Maths and English (C grade or above).
- Team Player: Collaborative, team-oriented mindset with a focus on achieving shared goals.
What We Offer
- Competitive Salary: £26,000 (dependant on experience)
- Annual Salary Reviews: Regular reviews to ensure competitive compensation.
- Generous Leave: 33 days annual leave (25 days + 8 bank holidays), increasing with length of service.
- Flexible Working: Opportunities for hybrid working from a great central Cardiff location.
- Professional Development: Support for professional training and qualifications.
- Benefits Package: Includes a Nest Pension scheme, equipment for home and office working, a refer-a-friend scheme, and group social events (optional).
Join a forward-thinking company where your ideas are valued, and your career can thrive!
Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange.
Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.