BettingJobs is currently working with a well-established Sports Betting company who are seeking a Compliance Assistant to join their team in St Albans. As a Compliance Assistant, you will be responsible for investigating Safer Gambling alerts and assisting with the smooth running of the compliance team.
The role of the Compliance Assistant would suit an individual with excellent attention to detail who has experience interacting with customers in the iGaming industry.
Responsibilities:
- Investigating and responding to Safer gambling alerts, including conducting reviews of client accounts and where necessary following up with clients and/or escalating to Management.
- Day-to-day compliance monitoring, handling internal and external queries.
- Interacting with customers by email and telephone where there are indicators of gambling-related harm.
- Conducting affordability assessments to determine whether a client's deposits are affordable and requesting further information where necessary.
- Carrying out and analysing KYC checks including enhanced due diligence checks and Document Verification checks.
- Assisting the Head of Compliance with on-going projects to support the smooth running of the Compliance function.
Requirements:
- Have excellent attention to detail and strong written and oral communication skills.
- Experience of interacting with customers via phone, chat and email.
- Be sensitive, professional, and resilient when conducting customer interactions.
- Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure.
- Ability to build relationships with various teams.
- Experience of working in a compliance role, with a good understanding of sports betting products, AML framework and Safer Gambling would be advantageous.
- Ideally have previous experience of carrying out know your customer (KYC), customer due diligence and enhanced due diligence checks.