In the role of Claims handler, you will effectively manage a portfolio of motor claims encompassing accident damage from infancy through to settlement.
You will need to work as a team to proactively manage a portfolio of accidental damage claims through to settlement. To deliver outstanding customer service to create a positive customer journey.
Role Claims Handler
Location Liverpool
Working hours 37.5 hours per week, 7.5 hours per day, Monday to Friday between the hours of 8am to 6pm
Salary A basic starting salary of £24,255 with earning progression up to £25,510, plus up to an additional £1,500 performance related bonus per annum, once established within your role.
What you will be doing
- Excel against customer service level expectations and taking ownership of all inbound communication
- Ensure effective communication to Policyholder of all claim decisions and progression, reducing the number of inbound calls
- Work closely with the inhouse engineers and desktop investigators to ensure effective validation and fair settlement of policyholder's accidental damage claims
- Accurate payment to all the stakeholders on the claim
- Ensure thorough chronological record keeping of all activity within file claim notes
- Maintain effective diary management to reduce settlement time
- Identification of fraud indicators
- Be proficient in the use and application of Visualfiles and other intelligence systems
- Endorse and drive the company values and behaviours
What we're looking for
- Ability to work in a culture of openness, trust, and respect
- Strong organisation skills with the ability to prioritise tasks
- Ability to fact find and analyse information to result in accurate decision making
- Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks
About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include...
Enhanced Annual Leave entitlement starting at 31 days including bank holidays, and potentially increasing to 35 days per year depending on grade & length of service
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Online High Street vouchers and discounts
- Fresh fruit Deliveries twice a week on selected sites
- £250 Refer a friend bonus.
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
- Regular Employment Engagement including ongoing competitions with fantastic prizes.
- Charity fundraising events
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the