Are you customer service orientated with a sharp eye for detail? If so, we are on the lookout for a proactive and organised Key Customer Account Handler to join our client's dynamic team. In this fast-paced role, you'll be the vital link between customers and operations—ensuring smooth vehicle and driver coordination whilst delivering top-tier service.
If you thrive in a people-focused environment, love solving problems, and enjoy keeping things running like clockwork, we want to hear from you!
Salary & Perks:
- Annual Salary: £39,592.80 (equivalent to £16.92/hour)
- Job Type: Full-time
- Holidays: 28 days per annum – incudes BH
- Hours: Monday to Friday, flexible between 7am – 5pm (1 hour lunch)
- Onsite free parking
- Career Growth: Opportunities for progression and time-served benefits
Day-to-day of the role:
- Build and nurture strong relationships with customers, tailoring solutions to meet their needs.
- Issue clear instructions to drivers and monitor vehicle movements to minimise delays.
- Support the Customer Services team with queries and updates.
- Conduct daily briefings and debriefings with drivers.
- Maintain and optimise the Transport Management System (TMS).
- Track and report on customer KPIs and ensure compliance with driver legislation.
- Coordinate with fleet maintenance for vehicle servicing and MOTs.
- Resolve client queries quickly and professionally.
- Handle ad-hoc tasks: bookings, assigning drivers/vehicles, ETA checks, and delivery coordination.
- Manage paperwork: scan, transfer paperwork to customers.
What we're looking for:
- Proven experience in transport coordination or a similar role would be ideal but not essential.
- Strong relationship-building skills with both customers and internal teams.
- Confident using IT systems.
- Excellent verbal and written communication.
- Ability to juggle multiple tasks and stay calm under pressure.
- Detail-oriented with top-notch organisational skills.
Ready to take the wheel?
If you're ready to drive your career forward in a role where no two days are the same, we'd love to hear from you. Interviews are being held ASAP with immediate starts! What are you waiting for? Get Applying TODAY!