Your new role
To undertake the effective planning and co-ordination of all works for the Safer Homes trade teams, ensuring works are appointed to the correct engineer in the right location at the right time, promoting first-time fix. Working collaboratively with stakeholders, and with customer satisfaction a priority, to ensure a seamless service provided, reducing travel time, increasing trade productivity through effective scheduling, and demonstrating consistently exceptional customer service skills.
Key Duties & Responsibilities
- To effectively oversee diaries, schedule works, and manage operative's workloads to ensure completion of all jobs/tasks by the end of each working day. Utilising available resources by moving scheduled jobs amongst available engineers to optimise the output of each operative and ensuring that jobs/tasks are raised with the appropriate schedule of rates codes (SOR).
- Engage with customers in a timely manner in relation to scheduled jobs, follow-ons, and adjusted appointments, minimising disruption, and maintaining excellent customer service and ensuing customer vulnerabilities are met.
- Allocate unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our Service Level Agreement (SLA).
- Liaise with suppliers and contractors to arrange delivery of materials and equipment
- Undertake administrative duties such as updating job stages, running, and using reports to complete scheduling tasks, legal letters, monitoring and processing email and CRM contact.
- Liaise with System Administrators to ensure that system problems are reported and resolved providing minimum disruption to service delivery.
- Any other duties commensurate with the role.
What you'll need to succeed
- Knowledge of Microsoft Office packages including Outlook, Word, and Excel
- Ability to prioritise tasks in a fast-paced environment.
- Ability to communicate at all levels and with a variety of audiences.
- Able to follow procedures and policies and comply with legal and health and safety requirements commensurate with the role.
- Experience and knowledge of the process of dealing with No Access issues.
- Demonstrates our Values and Behaviours
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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