Domestic Supervisor

About The Role

Organise and supervise the cleaning and other domestic duties in all parts of the Hospital and OPD Units. Using NCS standard methods of cleaning/equipment and materials.

You will be working Monday to Sunday, 06:00 to 22:00, 35 hours per week, on a permanent, full-time basis.

KEY TASKS & RESPONSIBILITIES:

• Allocate & organize day-to-day work tasks and activities, adjust staff rotas for unplanned absences and release of staff for training.
• Security of buildings
• Monitoring of performance of duties as laid down in work schedules.
• Performance of duties in accordance with approved methods, frequencies and standards.
• Training & assessment of staff in the use of equipment machinery, COSHH and cleaning materials as directed.
• Allocation of cleaning materials and equipment
• Make spot checks on wards and Departments to check on cleaning standards.
• Monitor the compliance of the uniform policy.
• Attend relevant training courses as directed.
• Completion of Datix reporting system
• Adopt a flexible approach when undertaking supervisory or domestic duties as part of a team, including colleagues and other staff, working towards the highest possible standards of patient care.
• Ward cleaning and use of machinery as necessary
• Audit cleaning standards to National Standards and Quality assurance procedures on wards and Departments, take corrective action when necessary.
• Liaises with wards, departments and accommodation.
• Handles complaints and takes preliminary action to resolve.
• Distribution of team brief to domestic assistants
• Take action as necessary on reported accidents at work and defects with machinery and buildings. Carry out initial investigations into accidents at work.
• Assist with Interview & selection of staff in compliance with the HR Recruitment policy.
• Completion of PDRs with domestic assistants
• Return to work interviews in compliance with the HR Absence policy.
• Completes timesheets SVL or work records, control and allocation of overtime within set guidelines.
• Production and monitoring of stores requisitions
• Training & assessing in conjunction with the Domestic Services Training protocols.
• Work to standard operational procedures.
• To work in accordance with the day-to-day tasks and activities, as assigned
• Maintain departmental records including cleaning checklists.
• Requirement to support and participate in audits as required.
• Adhere to all cleaning schedules for all areas across the si
• Communicate effectively with colleagues and members of Trust staff.
• Communicate with tact and sensitivity in contact and communication with patients and service users.
• Fosters good working relationships within own team and across the wider teams.
• Treat patients and service users with dignity and respect.
• Ensure that confidentiality is maintained, when in contact with patients and service user.
• Replenish all supplies of cleaning materials ensuing stock levels are maintained.
• To complete own time sheets/work records accurately and submit them on time.
• This role involves working with cleaning chemicals. Responsible for diluting them to the required standards and ensuring that they are used correctly in line with health and safety requirements.
• Adhere to 'clean as you go' and ensure spillages are cleaned up immediately.
• Ensure that any machinery and building defects are reported to the Domestic Supervisor in a timely manner, and in accordance with company policy.
• Acts within the boundaries of infection control policies ensuring best practice at all times and contributing towards an infection free environment.
• Significant manual handling required, moving trolleys, waste bins, cleaning equipment.

QUALIFICATIONS, SKILLS & EXPERIENCE:

• C.I.L.B City and Guilds NVQ Level 1 & 2 or equivalent qualification.
• The ability to demonstrate supervisory experience in a Domestic or equivalent role.
• Health & Safety qualification - desirable
• Team Leader/Supervisory qualification or equivalent
• Fully trained to National Cleaning Standards - Essential
• Being conversant with protocols in relation to Infection Control - Essential
• Previous cleaning / domestic service experience - Essential
• Full knowledge of all domestic service cleaning protocols - Essential
• Knowledge of hygiene, Health & Safety, C.O.S.H.H regulations - Essential
• Knowledge of Staff supervision. - Essential
• Knowledge of risk management - Essential
• Payroll procedures - Essential
• Previous supervisory experience
• Bioquell Q10 - HPV
• Decontamination Trained
• Knowledge of the Hospital site and departments within it

WORKING ARRANGEMENTS:

• Driving Licence Required - Yes
• May be required to work unsocial hours, flexible hours or work on another site.

About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.