Customer Service Executive
- Native/fluent French & Dutch, high level of English
- Location: Remote
- Working Hours: Monday to Friday, 09:00 – 17:30 (1-hour lunch break)
We are looking for a Customer Service Executive to provide first-class service to our wholesale customers in the North Europe region. This role is remote, with the option to access a London office. You will be part of our Customer Interaction Centre.
Day to Day of the role:
- Primarily assisting our Benelux wholesale customers in Dutch (and occasionally support customers from other regions.)
- Handle cross-category inbound enquiries by telephone and email, offering alternative solutions or products when necessary.
- Support customers with navigating our B2B platform and aftersales processes.
- Maintain the highest level of proactive service for every order.
- Collaborate closely with team members and other departments.
- Stay informed about the latest product releases and company communications.
- Exceed customer expectations by making each customer feel valued.
- Contribute significantly to the department's KPIs through teamwork and individual performance.
- Continuously develop product and customer knowledge.
Required Skills & Qualifications:
- Native/fluent Dutch, high level of English
- Proven customer service skills, including active listening and problem-solving.
- Strong computer literacy, including Microsoft Office suite and website navigation.
- Experience with SAP, Customer Relationship Management systems, or Genesys Cloud is preferable.
- Excellent telephone manner and written skills.
- Responsible, trustworthy, and an ambassador for our company culture.
Benefits:
- Opportunity to work remotely.
- Access to professional development and training.
- Be part of a supportive and dynamic team.
- Engage with a diverse customer base.