About Us
Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.
About the Role - Accounts Administration Officer
Exchequer Services provide high quality financial services, ensuring high levels of customer services and timely delivery. This role plays a key part in the provision of financial support to external and internal customers.
This post may require you to work in either the Accounts Payable or Children Payment Team within Exchequer Service (Accounts Administration)
An Accounts Administration Officer should provide a first-class customer service to colleagues within the Council and external customers of the Authority, handling customer enquires face to face, over the telephone, internet, or email, giving information and resolving queries.
What is the day-to-day of the role:
- Act as first point of contact for the team, handling customer enquiries effectively across a number of different services via telephone, email, written response and face to face meetings.
- deal sensitively and manage challenging situations with customers.
- Process sensitive data.
- Interpret diverse financial information and provide customers with up-to-date advice and accurate support to their enquiries.
- Handle confidential and sensitive information in line with GDPR requirements.
- complete financial reconciliations.
Required Skills and Qualification
- Experience of working with basic financial tasks.
- Experience delivering excellent customer service.
- A positive individual.
- Ability t deliver in a target led environment.
- Ability to build rapport and trust with customers.
Benefits
- No weekend working. 37 hours per week.
- Monday - Friday 09:00-17:00
- Hybrid after training
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Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.