- Job Type: Full-time
- Location: County Hall - Glenfield
- Salary: 12.81 per hour
We are seeking a property help Desk Operator to act as the first point of contact for schools, academies, and client departments for all property-related matters. This role involves resolving a wide range of complex issues relating to facilities within buildings and requires a proactive approach to customer service and problem-solving.
Day to Day of the role:
- Develop a broad understanding of all County Council departments and their services to resolve a wide range of information provision enquiries.
- Take direct ownership and responsibility for resolving customer queries at the first point of contact.
- Accurately capture and input data obtained from customers, ensuring the information is entered accurately into the Property Management System.
- Identify potential complaints and deal with them proactively by following the appropriate customer service centre and corporate procedures, and through own initiative.
- Manage department frameworks for contractors effectively and raise orders in accordance with these frameworks.
- Liaise and work with technical teams within the department.
- Ensure completion of repairs carried out by contractors.
- Verify that prices charged by contractors are in accordance with agreed rates and order values.
- Monitor budgets for repairs and maintenance effectively.
- Assist with the safe evacuation procedures of County Hall.
- Undertake additional duties in line with capabilities as required.
Required Skills & Qualifications:
- Excellent customer service skills with the ability to resolve issues efficiently.
- Strong data entry skills with a high level of accuracy.
- Proactive problem-solving abilities.
- Experience in managing contractor frameworks and understanding of maintenance budgets.
- Good communication skills, both written and verbal, with the ability to liaise with internal and external stakeholders.
- Ability to work independently and as part of a team.
To apply for the Facilities Coordinator position, please submit your CV detailing your relevant experience.