Service Delivery Manager (EUC, Workspace) – Glasgow or Edinburgh - Up to £70k - Perm
A leading and rapidly growing IT Services and Consultancy Business are looking for a Service Delivery Manager to join their EUC and Workspace Managed Services Team. You will be responsible for the services delivered to the company's customers by the operations team.
Responsibilities include:
- Manage client expectations and ensure these are managed and exceeded
- Operations Management of services delivered, ensuring quality and client satisfaction
- Provide management, leadership, mentoring and support to your team
- Ensure SLA's and KPI's are achieved in line with customer requirements
- Be available for out of hours escalation for critical customer issues
- Create and maintain documentation
- Support new customer transaction activities
Essential Qualifications and experience:
- Experience within
a service delivery/ operations
capacity
- Client relationship management
skills
- Experience managing and leading projects/ teams
- Experience leading
infrastructure and support vendors
- Strong background in improving services, implementing and developing processes
- Commercial experience managing
multi-discipline, multi-engagement, multi-customer
work streams
- Negotiation Skills
- ITIL
Certified or similar
- Understanding of IT Infrastructure and EUC Technologies
May be required to:
- Obtain NPPV2 / SC Clearance / other security clearance may be required
- Travel to customer sites (Glasgow, Edinburgh, and Newcastle)
- Be available for out-of-hours escalations for critical customer issues
To be successful in this role you must be able to travel to customer sites in Glasgow, Edinburgh or Newcastle when required.
To be considered, please ensure you complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.