The chance to work for a well-established property service company in Birmingham has become available for a Resident Liaison Officer on a permanent basis working 40 hours per week. This role is offering great career opportunities and a long list of company benefits!
Customer Liaison Officer
Mon-Fri/ 40hrs per week
Lincoln area
£27-29k per annum
Permanent
As a Customer Liaison Officer, your duties will be:
- To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
- Managing the customer/resident journey whilst following the client and company engagement procedures
- local community and the Customer Care Department
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
- Agree access arrangements with the resident and book appointments to enable the work to their home
- Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
As the successful Customer Liaison Officer, you will have the following:
- Housing/ Neighbourhood, Customer Liaison/ Resident Liaison experience
- Experience in the construction industry (preferred)
- Great customer service experience
- Have clean UK Drivers License
- Previous property maintenance or construction experience would be beneficial
The successful Customer Liaison Officer will receive:
- Car or car allowance
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks
- 24/7 Employee Assistance Program and access to mental wellbeing app
If you think you would be a suitable fit, please apply directly or contact for more details.