SF Recruitment is partnering with a dynamic and forward-thinking company in Rainworth, Mansfield.
They are dedicated to providing exceptional customer service and efficient claims handling.
Therefore, we are searching for a dedicated and empathetic individual to join their team as a Customer Service Advisor with the opportunity for permanent employment after an initial 4-month temporary period.
This role requires excellent communication skills, attention to detail, and the ability to handle sensitive information with discretion and empathy.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products and services.
- Process and manage claims from initiation to resolution.
- Resolve customer issues and complaints, ensuring a high level of customer satisfaction.
- Maintain and update customer records in the CRM system.
- Communicate with customers, insurance companies, and other stakeholders to gather necessary information
- Provide regular updates to customers on the status of their claims.
Skills
- Previous experience in a customer service role is essential.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle sensitive information with confidentiality and professionalism.
- Proficiency in using CRM systems and other relevant software.
- Be empathetic and have a patient demeanor.
- Strong organisational skills and ability to manage multiple tasks simultaneously.
If you are immediately available do not miss this Temporary to Permanent opportunity, if you have the relevant skills needed pleass apply today and we will be in contact should you be suitable for the role.