We are currently recruiting for an Order to Contract Specialist (Administrator) based in Northmapton who will input orders into Oracle/Siebel based on information supplied by sales department.
You will need a working knowledge of ERP/CRM systems, preferably Oracle and Siebel.
Location: Northampton
Length: Permanent, full-time
Environment: Hybrid - Monday, Tuesday & Thursday in the office
Responsibilities:
- Data entry of the company's customers' orders based on data supplied by sales
- Clean order check of the contract information (billing accounts, prices, services accounts, credit approval, assets, duration, etc.) received from Sales Team to ensure that all documentation is correct and compliant with all group policies and procedures
- The accurate and timely order entry of all order types into Siebel resulting in correct delivery and invoicing to the customer – from order creation through validation and submission into back office
- Ongoing monitoring to ensure submitted orders have progressed through to PSC
- Managing incoming queries from Sales, PSC and customers
- Creating service accounts
- Terminating existing lease contracts as required
- Meet or exceed SLAs to deliver a high level of customer (internal and external) satisfaction
Key Experience:
- 1 – 3 years' experience in an admin, preferably in a data entry and/or reporting related role
- Must have working knowledge of ERP/CRM systems, preferably Oracle and Siebel
- Internal and external customer service experience
- Must be an effective and confident communicator
- Good Excel skills
InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.