Customer service Team Leader
Bradford – HYBRID (2 office days)
Up to £33,000
Elevation Recruitment Group, business support division are proud to be working with a large and well-known organisation in Bradford to recruit for a Customer Service Team Leader.
This role will play a pivotal part within the business to ensure the best service is provided to both UK and overseas commercial customers.
- Your team will be responsible for managing all customer service interactions, ensuring resolution, and delivering an exceptional experience
- You and your team will oversee administrative tasks within the purchase to pay function of the business
- You will provide insights and recommendations to enhance customer service
- You will act as the point of escalation for customer complaints to ensure swift resolution
- You will take ownership of administrative processes and drive efficiency and effectiveness
- Tackle operational issues, optimising resources and demonstrating the value of shared services
- Leveraging your expertise in products and supply chain processes, you'll mentor your team to deliver high quality service and drive operational efficiencies
- Proactively identifying inefficiencies, you'll lead continuous improvement initiatives
- Fostering a culture of service excellence, you'll inspire your teams to prioritise customer satisfaction
- Providing insightful management information, you'll pinpoint trends and anomalies requiring attention
Requirements for the role
- Proven track record in management roles within customer-facing environments
- Demonstrated ability in investigating complaints and resolving issues effectively
- Comprehensive understanding of customer operations, supply chain processes, and product knowledge
- Proficiency in generating insightful management reports
- Strong verbal, written, and numerical communication skills