£26K/yr to £31K/yr
London, England
Permanent, Variable

Customer Service Administrator

Posted by ORP Recruitment.

An established company dealing with installations for commercial and residential clients are currently looking for an Administrator. The Administrator role involves providing administrative support to the wider team, dealing with incoming calls regarding works, organising and scheduling appointments and monitoring progress and status updates.

  • Salary: £26-29k DOE
  • 8am - 5pm
  • Office based

Administrator responsibilities:

  • Providing general administrative support, including handling phone calls, emails, and correspondence
  • Handling calls confidently and politely, establishing the reason for the call and gaining all information needed to take relevant action
  • Booking jobs through the client database, providing detailed information about the scope of works
  • Coordinating projects, including liaising with internal teams, clients, and subcontractors
  • Assisting in the preparation and distribution of reports, documents, and presentations
  • Maintaining office supplies and inventory management
  • Tracking project timelines, deliverables, and milestones
  • Ensuring accurate and timely documentation of project-related information through reports
  • Accurately maintaining the client database, ensuring all detail is recorded and client files contain all documents needed to comply with requirements
  • Responding to enquiries and providing necessary information to customers and clients

Administrator skills/competencies:

  • Excellent communication skills
  • Strong organisational skills and ability to prioritise workloads
  • IT proficiency including Microsoft Excel and Word
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