Advancing People Multilingual - Recruitment Specialists are Recruiting for a German Speaking Customer Advisor for their client based in Birmingham, West Midlands.
As a German Speaking Customer Advisor it will be your responsibility to work with Customers based in the German speaking region. Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.
Main Responsibilities
- Accurately & professionally manage inbound calls
- Deal with web enquiries in a prompt manor
- Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email.
- General administrative duties.
- Taking receipt of returned product and managing the product through to investigation and closure of the issue.
- To carry out translations as required.
Person Specification
- Fluent in German
- Previous experience working in a customer service environment is desirable
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions
- Ability to learn new systems and processes
- Good computer skills
- Positive "can do" attitude
This is a full-time Permanent position offering an annual salary of £28,000 + attractive company benefits!
This role offers flexibility to work from home / Work Remotely 2 day a week.
Apply now!
Advancing People Multilingual - Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.