Job Title: Office Administrator
Location: Ruthin
Salary: Circa £25k per annum
Job type: Full Time, Permanent
Blazer's Fuels Limited, a trading subsidiary of Newbridge Energy Limited, manufacture and supply premium wood fuels which are all ENplus®, BSL, Woodsure and HETAS certified. We only manufacture our premium pellets and market leading fuel logs from 100% virgin British wood residue from sawmill activity. Here at Newbridge, we have a passion for producing sustainable and renewable energy using biomass Combined Heat and Power.
The role
To provide a first-class service in support of the customer journey process, as a means to aid existing and encourage future sales of our unique and high-quality product portfolio.
Achievement is delivered through the primary functions within the sales department: Reception; Customer Administration; Sales Order Processing and Progressing; Key Accounts; and Credit Control;
- Deal with incoming calls and enquiries from large companies and retail customers, often greeting site visitors in a polite and courteous manner
- Monitoring the sales admin email sites, to ensure all enquiries and handled
- Responsible for incoming and outgoing mail, sorting and distributing to the relevant departments. Arranging special deliveries as required
- Sales order processing to ensure all sales orders received by email, telephone and the website are processed and acknowledged through sending of order acknowledgement
- Liaising with production planning and transport, acting as an ambassador to protect customer despatch dates; renegotiating such dates to balance the needs of the customers with those of the plan as required and on an exception basis
- Managing customer expectations by proactively contacting customers throughout the customer journey process; from receipt of new/changed specification request to sales order receipt onto Sage, liaising with the Sales team and other departments where necessary
- Preparing accurate and timely weekly / monthly KPI and sales reports
- Maintenance of all customer records on Sage to ensure a comprehensive audit trail of customer contact throughout customer journey to support credit control and external sales function
- Maintaining an accurate customer database, listing, special and promotional pricing on Sage
- Dealing with requests for credit facilities in a timely manner
- Handling all customer order and invoicing queries through to resolution
- Raising invoices and credit notes
- Ensuring collection of monies owed in line with agreed payment terms by telephone, email and accurate allocation of cheques/credit card payments to customer accounts
- Providing a point of contact for customer complaints and liaising with quality and other departments where necessary
- Adherence to the Company's health, safety and environmental policy
- Complete any other reasonable tasks or requests as required.
Key Skill and Experience:
- A good standard of education (5 GCSE's grades A to C including Maths and English or equivalent) is desirable but not essential
- Excellent telephone manner and interpersonal skills with the ability to communicate at all levels
- Well organised and able to manage multiple projects. Able to work independently and as part of a team
- Strong numeracy and literacy skills with excellent attention to detail, and commitment to producing quality and quantity of output
- Confidence to tackle a variety of customer-related issues, whilst ensuring adherence to company processes and policies
- Good system skills including Microsoft Office, particularly Excel and Sage
Benefits:
- Company pension scheme
- Life assurance scheme (after qualifying period)
- Employee assistance programme
- Employee discount
- PPE provided
An exciting time to join Newbridge Energy with significant investments and expansion under a new leadership team. To support our continued growth, we are currently seeking a Office Administrator to join our market-leading manufacturing company who truly values its employees.
We are an equal opportunities employer who welcome and encourage applications from all backgrounds – we are happy to discuss any possible reasonable adjustments.
Please note we are managing this vacancy directly and therefore will not be accepting CV's sent from agencies. Thank you.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Office Administrator, Administrator, Office Administration Assistant, Administrative Assistant and Office Coordinator will also be considered for this role.