IT Change Analyst - ITIL, ITIL Change Management, Leading Law Firm
Our client are a leading law firm who are now looking to recruit an IT Change Analyst (ITIL, ITIL Change Management) on a permanent basis to assist with the firms IT change management activity. This involves facilitating and chairing the weekly Change Advisory Board (CAB), checking RFCs for correctness and completeness, and encouraging compliance with the change management process and policies.
This opportunity joins the firms Global Systems Team. The Global Systems Team is located in London and is responsible for supporting and maintaining the firm's technology across geographical regions. The Global Systems Team is split into six functional but collaborative groups - Infrastructure, Applications, Development, Solution Architecture, Testing and Change and Release.
Areas of focus and responsibilities for this IT Change Analyst (ITIL, ITIL Change Management) opportunity:
- Chair CAB meetings as required and perform related administration tasks.
- Co-ordinate and chair eCAB meetings as required.
- Provide admin assistance as directed by IT Change and Release manager.
- Support the IT Change and Release manager with the setup and adoption of the rollout of the inhouse developed change management portal.
- Distribute the forward schedule of change prior to CAB meetings and the results of the CAB votes.
- Assist the IT Change and Release manager in completing regular audits of the change management process.
- Assist IT Change and Release manager in providing regular reports to the IT management.
Experience required for this IT Change Analyst (ITIL, ITIL Change Management) opportunity:
- 3 years working experience, ideally from similar position or IT administrator or service delivery role.
- Industry recognised technical qualifications or degree educated. ITIL Foundation v3 or v4 will be advantageous.
- Previous exposure to ITIL change management service management and/or project management.
- Experience of working in an ITIL-based support environment and with ITSM systems
- Involvement in design and implementation of policy, process and procedure
- Excellent computer literacy - particularly MS Office, Service Management tools
- Practical understanding of IT security, patching, compliance and best practices
- Legal-industry background and awareness of applications such as iManage, Litera, PDF Manipulation tools, Interaction, BigHand, IntApp Suite, and Elite 3E
- Ability to work to tight deadlines and handle work pressures.
- Experience of working across different business areas, demonstrating customer focus and good corporate awareness.
- Demonstrable ability to communicate across departments at all levels and with senior management, technical, support and business stakeholders both internally and externally.