Contact Centre Advisor
- Hourly Rate: £13.99 PAYE
- Location: Pitsea (Hybrid role with home working)
- Job Type: Temporary (Ongoing)
We are currently seeking experienced Contact Centre Advisors to join our team on an ongoing temporary basis. This hybrid role requires a balance between working from our Pitsea office and your home, with a competency sign-off needed for home working. Candidates should ensure they have a suitable home working set-up.
Day to Day of the role:
- Serve as the first point of contact for all Residents contacting the Contact Centre regarding repairs and property maintenance.
- Provide appropriate advice and information across various communication channels including telephone, email, web chat, or in writing.
- Handle household-related enquiries efficiently to maximise right first-time resolution.
- Meet individual performance targets and contribute to team targets and the overall success of the Contact Centre.
- Address routine enquiries from leaseholders regarding maintenance.
- Support the Neighbourhood Management team in delivering an excellent housing and estate management service.
- Strive for first contact resolution by being proactive and thoroughly investigating the Residents' reasons for contact, ensuring their requests are completed in full.
- Ensure Residents have access to the right services and that queries/complaints are resolved effectively.
Required Skills & Qualifications:
- Experience in a customer service environment utilising various communication methods.
- Proficiency in using IT systems for information sourcing, recording information, and inputting transactions with customers.
- Ability to work to performance targets and contribute to team success.
- Strong problem-solving skills and a proactive approach to customer service.
- Excellent communication skills and the ability to handle enquiries across a range of digital channels.
Benefits:
- Competitive hourly rate of £13.99 PAYE.
- Flexible hybrid working arrangement.
- Opportunity to contribute to a vital service for Residents.
Working Requirements:
- Availability to work rotating shifts between Monday to Friday, 08:00 to 18:00.