About The Role
Team –
IT Service Management
Working Pattern -
Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Experience with ITSM
- A good team player
- Experience with coding
What this role is all about:
The mission is to develop and maintain a resilient, scalable and repeatable IT Service Management application (ITSM), that is used across Vitality as an entry point to Services for both internal colleagues and external members and partners.
Working alongside teams across the business, the role holder will assist in day-to-day operation and support of services and integrations within our ITSM application. This requires a deep understanding of the services, and knowledge of the services that utilise the ITSM to support their customers.
Overcoming technical and logistical challenges to ensure smooth service operation is imperative.
The role holder will play a crucial role in designing, developing, and implementing solutions that align with our business objectives. This includes responsibility for managing multiple projects, ensuring high-quality delivery, and adhering to industry standards. A deep understanding of ITSM, ITIL, and CMDB will be essential in maintaining our IT infrastructure and service management processes.
Key Actions
- Maintain the ITSM application, services, and integrations to a high standard.
- Work closely with the IT and business teams to integrate the ITSM application with other systems and applications.
- Migration of integrations from other applications into the ITSM system.
- Oversee the QA, testing and release processes, following industry best practices.
- Ensure that detailed documentation of application design is created and maintained.
- Troubleshoot and resolve issues in the ITSM application and integrations.
- Stay up to date with the product releases and understand how these can add value to the different business areas that use the ITSM application.
- Contribute to continuous improvement efforts of the team and the users of the ITSM application.
- Provide technical guidance and mentorship to junior developers and team members.
Essential Skills needed to fulfil this role:
- Effective communication skills both written and verbal.
- Ability to work collaboratively as part of a team and under own direction.
- Detail-oriented and possess strong organisational skills with the ability to prioritise multiple tasks and projects.
- Excellent analytical and problem solving skills.
- Deep knowledge of ITSM, ITIL, and CMDB principles.
- Extensive experience of designing, developing and implementing complex integrations, using GraphQL API, REST API, Webhooks, or similar.
- Proficient in relevant coding languages JavaScript, HTML, CSS, and other web technologies.
- Experience in Agile toolsets (Ansible, Jenkins etc.)
- Ability to plan resource requirements from high-level specifications.
- Working with multiple stakeholders to automate end to end processes.
So, what's in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
If you are successful in your application and join us at Vitality, this is our promise to you, w
e will:
- Help you to be the healthiest you've ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're really excited to announce that we have recently been awarded
"Top 10 Best Places To Work"
in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people – and because we care.
Diversity & Inclusion
We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.