Our client, an exciting London University Student Union, is currently seeking a permanent, full time (35 hours per week) Student Advisor. The role offers a hybrid working model, with 4 days per week based on-site in South East London and 1 day remote.
Key Responsibilities for this role include:
- Providing advice to students on both a one-to-one and group basis via face-to-face meetings, telephone, and emails.
- Undertaking casework to support students with a range of issues including academic appeals/complaints, student life, academic/non-academic misconduct, sexual misconduct, abuse/harassment, domestic violence, racism, and discrimination.
- Signposting students to appropriate support services where necessary.
- Ensure enquiries are responded to in a timely manner, using Microsoft Dynamics, and Microsoft office 365.
- Acting as an advocate for students, where appropriate, in non-legal dealings primarily with the university, including official hearings held by committees within the university.
- Managing and prioritising your own daily workload, working to ensure that the service runs smoothly and effectively.
- Preparing content contributing to publicity campaigns, workshops, websites, and informational publications.
To be considered for this position, you should possess:
- Previous experience in a higher education or professional advice environment
- Experience handling, prioritising and problem solving a range of enquiries
- Strong relationship-building skills, and confidence liaising and engaging with a variety of stakeholders, in a fast-paced environment.
- Experience working with clients who have been discriminated against.
- Experience of working with a diverse range of clients, particularly those from under-represented groups.
- Experience of project management and managing a diverse workload.
- Knowledge of support needs for individuals who have experienced sexual/domestic violence, harassment, and misconduct.
- Knowledge of safeguarding principles.
- Knowledge of GDPR and procedures related to data protection.
- Excellent IT skills, including usage of Microsoft Office packages.
If you are interested in this opportunity, please apply below, and submit your CV in Word format.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.