The Role: Customer Service Administrator
The Hours: Monday-Friday 09:00am-17:30pm
Location: Ashington
Salary: £24,000
My client is looking for a dynamic and innovative candidate to join our growing company based in Ashington. Must be able to drive due to location of the client.
Job role
- Administration of Import/Export documents and procedures
- Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues.
- Administration across a range of key projects, including stock holding and distribution, courier development and other on-site project
- Ordering of Stationery and staff supplies.
- Daily paperwork & archiving.
- Working closely and liaising with Senior Managers and other key members of staff.
- Maintaining the best possible services.
- Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor.
- Ad-Hoc commercial and office administration roles as required.
- All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls.
- Managing daily post & internal mail.
- Any other duties as required.
Candidate requirements:
- Experience of Import/Export and customs procedures desirable.
- GCSE Maths and English (A-C Grade of Above) or equivalent
- Basic skills in Microsoft Office
- Ability to work as part of a team
- Positive can-do attitude with a hard work ethic
- Communicate clearly, professionally and concisely.
- Organisation and timing
- Ability to work under pressure
- Customer-orientated
Benefits
- Company events
- On-site parking
- Company incentives
- 20 days holiday plus BH
Job Types: Full-time, Permanent