Junior ERP Support
This family owned builders' merchant are looking for a dedicated Junior ERP Support professional to join their Kilburn based team.
In this role, you will assist in the development and implementation of a cutting-edge ERP system. You'll collaborate with cross-functional teams to create user-friendly solutions, develop and deliver comprehensive training plans, and ensure the system runs smoothly post go-live. Plus, you'll have the opportunity to implement new features and functionalities that will drive the business forward.
Qualifications, Skills & Experience Required:
- Training and development experience.
- Software development experience (preferred but not essential).
- Strong problem-solving, planning and analytical skills.
- SQL knowledge (preferred but not essential).
- Excellent communication and collaboration skills.
- Bachelor's degree in IT, Computer Science, Business Administration, or a related field.
- Understanding of cross-functional teams within a business.
- Strong knowledge of ERP systems, preferably Intact IQ, and training methodologies.
- Up-to-date knowledge of technological trends.
Benefits include:
- Salary: £30,000 - £35,000 per annum
- 25 Days Holidays, plus your Birthday Day off
- Pension (salary sacrifice) - up to 5% Company Contribution
- Life Assurance
- Staff Discount
- Cycle to Work Scheme
- Wider Wallet - Offers high street and online store discounts
Key Responsibilities:
ERP System Implementation Support:
- Assist in the configuration, testing, and deployment of the new ERP system.
- Coordinate with internal teams and external suppliers to develop user-friendly solutions.
- Troubleshoot and resolve issues during the implementation phase.
Training Module Development and Delivery:
- Develop training materials, including manuals, video tutorials, and online resources.
- Deliver training sessions, both in-person and online, ensuring all employees are proficient in the new ERP system's functionalities.
- Customise training sessions based on the specific needs of different departments.
Implementation Success Measurement
- Design and implement assessment tools to measure the effectiveness of the training programs.
- Establish a feedback loop with staff to identify training needs and areas for improvement.
- Report training success metrics to senior management and suggest areas for improvement.
- Ensure team members are knowledgeable about the system and can serve customers effectively.
New Starter Induction Support:
- Collaborate with the HR team to ensure all new employees receive appropriate IT induction and are fully trained to use the new ERP system.
- Assist in creating and delivering onboarding materials that enable new starters to serve customers effectively using the new system.
IT Support and Maintenance:
- Provide day-to-day ERP support to staff, resolving technical issues and escalating more complex problems to senior ERP team members.
- Assist in maintaining the ERP system, including software updates, system backups, troubleshooting issues, and managing security and roles.