As Customer Support Advisor you will be joining a growing not-for-profit membership organisation who work in the recycling and sustainability sector. They have a collaborative, supportive and inclusive culture. The position is based in Banbury and offered on a part time (min 3 days a week) or full time, permanent and offers a salary of between £30,000 to £33,000 (pro rata for part time) Mon - Fri with flexible hybrid working with a min of two days in the office each week.
Purpose of the role:
To provide support and advice for members. Developing knowledge of this sector and supporting the members.
Key Responsibilities for the Customer Support Advisor:
- Handling incoming member queries within the requirements of their SLAs
- Using CRM system data ensuring effective support
- Answering any queries to a positive conclusion
- Developing knowledge of the sector
- Building relationships with the wide range of members
- Using knowledge developed to assist with the development of tools and tailored support
- Working with the Marketing team on member communications
- Liaising with the finance team
- Coordinating artwork requests
Key Skills Required for the Customer Support Advisor:
- Solid customer service skills
- Confident communication skills
- Experience of working with a CRM system
- Organised administration skills
- Strong IT skills fluent in Microsoft Office
- Ability to work independently and as part of a team
- An interest in learning and taking on new skills
- Excellent rapport building skills with the ability to own the relationship
What's in it for you?
- Full or part time (min 3 days a week) permanent role
- A salary of up to £33,000 (pro rata for part time)
- Flexible hybrid working - min 2 days in the office each week
- 25 days holiday + extra for Xmas close down and bank holiday - you can buy hol too
- Up to 10% annual bonus
- 10% non-contributory pension
- Annual 2 days off for volunteer opportunities
- Childcare holiday scheme days
Please note closing date 15th August 2024