Role: Customer Support Representative
Location: Central Bedfordshire
Contract: Full-time, permanent
Are you enthusiastic about customer service and eager to join a lively and dynamic team? We are seeking a Customer Support Representative to become a valuable member of our client's team.
Overview:
As a Customer Support Representative, you will be a key player in the team, representing our client's brand with enthusiasm. A cheerful and outgoing personality is essential! You will manage incoming emails and telephone calls, addressing a range of customer enquiries from our client's clientele.
Key Responsibilities:
- Address customer enquiries promptly through email, telephone, and other communication channels, ensuring a friendly and professional approach
- Achieve required KPIs and team service level agreements (SLAs)
- Conduct outbound calls to both current and past customers for information gathering purposes
- Enhance and streamline processes
- Offer product advice and upsell when appropriate
- Resolve customer issues through troubleshooting
- Handle various administrative tasks
- Foster a positive team environment and contribute to a supportive workplace culture
Requirements:
- Demonstrated experience in a busy customer service setting with strong attention to detail
- A cooperative team player with a proactive attitude
- Dedicated to providing exceptional customer service with an upbeat personality
- Confident and professional telephone etiquette
- Self-driven, proactive, and capable of working independently
- Excellent organisational and time management skills
- Proficient in IT, including Microsoft Word, Excel, Outlook, and internet navigation. Training will be provided for internal systems
- Experience with CRM systems is preferred but not mandatory
If this sounds like a role that aligns with your skills and interests apply now with an up to date CV, we want to hear from you!
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.