Role: Customer Support Assistant
Location: Nr Hook Hampshire, RG29
Details: Full-time, 37.5 hours per week, Monday - Friday, Permanent
Salary: £23,000 - £25,000 (depending on experience and skills)
Role: A Customer Support Assistant is required to work primarily in the Sales and Marketing department of a successful industrial service company.
Duties to include:
- Dealing with day-to-day enquiries concerning current contracts.
- Ensuring that the contract renewal system is maintained.
- Receiving and processing purchase orders.
- Assisting with mail-shots, and despatching information to Customers.
- Providing consistent, accurate, and timely support to Customers and members of staff, and ensuring all forms of communication are answered accurately and efficiently.
- Carry out general and routine office duties as required.
- Additionally, may be required to provide administrative support in other areas of the business.
Candidate Requirements:
- Have multi task experience, be able to work in a team, and be a good communicator at all levels.
- Have a logical and methodical aptitude with a good standard of written / spoken English, for Customer liaison and preparation of written communication to them.
- Be confident with a professional and orderly nature.
- Be accurate, have an outgoing personality, and a positive and constructive approach.
- Be PC literate, comfortable in electronic file handling, and have experience and a good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Be able to use their own initiative and think independently.
Knowledge of foreign languages although not essential, may be an advantage.