We are currently seeking a Customer Service Administrator to join a dynamic team within the Food, Beverage, & Tobacco industry. Our client, a global manufacturer and supplier of flavourings, extracts, and essences, is dedicated to creating impactful taste solutions that drive brand innovation and delight consumers.
In this role, you will be responsible for managing orders across various UK sites and overseas partners. Your top priority will be providing fast, accurate responses to customer queries and ensuring adherence to the segmentation process. You will collaborate with commercial teams on pricing, minimum order quantities, and logistics, while also ensuring that customers receive best-in-class information on lead times and logistics.
Key Responsibilities:
- Enter orders and communicate delivery information to customers
- Maintain accurate records and perform electronic filing
- Liaise with customers, Account Managers, and colleagues across multiple sites
- Continually improve pricing and quotation files
- Administer systems consistently and accurately
- Serve as an internal customer champion and assist in various departmental tasks
- Cover for colleagues during sickness and holidays
- Provide reception cover on a rotational basis
To excel in this role, you must have proven experience in customer service and/or sales support. Additionally, you should have a good understanding of Microsoft products such as Excel and Word.
Preferred qualifications and experience include prior work in the food industry and familiarity with an ERP system.
Our client values attention to detail, efficiency, and teamwork. If you are a highly organised individual who thrives in a fast-paced environment, this could be the perfect opportunity for you. Join our client's team and contribute to their mission of providing outstanding taste solutions to customers worldwide.
Note: This is a temporary-to-permanent position without driving requirements.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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