Solicitor - up to £60k - Central Glasgow
HYBRID WORKING
You'll be working on behalf of our clients dealing with technical and litigation queries during the debt recovery and litigation process. There is a strong focus on providing excellent customer service and a high level of quality in line with client Service Level Agreements
KEY RESPONSIBILITIES
- All aspects of the litigation process and debt recovery on behalf of our clients.
- Ensure all relevant processes are followed up in a timely manner in line with client service levels and the court process
- Compile and completion all relevant court documentation as required as part of the court/recovery process
- Update client queries and provide updates/advice in a professional and efficient manner whether this is via email or via the telephone
- Ensure all work is undertaken in line with internal and client SLA's
- Update external third party companies, agents or other representing parties as and when required
- Adhere to company policies and procedures, demonstrating good customer service when dealing with Inbound and Outbound calls with customers, clients and Third Parties.
- Maintaining Internal and client SLA's,
- A good understanding of client scorecards and how they impact on the overall performance
- Complete compliance modules and when assigned to ensure up to date knowledge of regulation and code of conduct.
- Through questioning identify potential vulnerable customers and gather the appropriate information in order that the most appropriate solution can be reached by the firm and the clients.
- Treat all customers fairly, professionally and within legislation
- Record customer complaints where identified with the relevant information and in line with the complaints procedure
- Follow all internal processes and procedures
- Work effectively as part of a team and support each other as and when required