Business Unit: Personal Banking
Salary range: £92,000 - £115,000 per annum DOE + red hot benefits
Location: Remote - work from anywhere within the UK with occasional travel required to a hub
Live for the weekday. Live a life more Virgin.
Our Team
We are all about working out what our personal banking customers want and seeing how we can bring that to them through a digital channel. In this role you will be accountable for defining the digital proposition and the customer experience for Personal Banking Products. You will take ownership for and lead on the digital customer experience as well as the prioritisation of change and execution through digital product owners and the design and digital operations teams. And always you'll understand cost, benefit and regulation as you make those decisions.
What you'll be doing
- Lead the ongoing development of the customer facing onboarding and digital service journeys
- Development of digital acquisition capabilities, including the ongoing development and improvement of customer facing acquisition platforms
- Development of digital servicing proposition & capabilities, including the ongoing development of customer-facing IT platforms
- Drive digital customer engagement, across all facets of the proposition (acquisition, servicing, deepening) to increase customers usage of digital channels and digital tools
- Work closely with Personal Banking Leadership Team to ensure alignment of product and propositional development in order to optimise achievement of strategic outcomes
- Work closely with Operations and Stores to ensure clear alignment of the role that human-led support plays in the digital proposition
- Management of web brochureware and design change priorities and deployment within Personal Banking and project budgets, responding to and prioritising demand from across the enterprise
We need you to have
- Good commercial judgement
- Highly skilled in the identification, prioritisation and delivery, of change alongside being able to articulate its commercial and/or CX benefit
- A strong understanding of how customers interact with and experience digital channels
- Proven experience working in or around IT development
- Expertise in creating, mobilising & delivering improvements in business performance - at pace
- Ability to convert business strategy into digital priorities and requirements for business segments and then change delivery teams
It's a bonus if you have but not essential
- Knowledge and experience of working in or with multiple Banking operations/channels
- Experience of operational business management including managing a cost centre
- Business Degree or significant financial services experience preferably within a Retail or Business Bank
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more
- Up to five extra paid well-being days per year
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market-leading pension
- Free private medical cover, income protection and life assurance
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.