Legal Advisory Manager
Based in Manchester City
5 days a week on site
We are seeking a Legal Advisory Manager to oversee and inspire our client's Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs.
Key Responsibilities:
- Provide continuous support to Legal Advisors, ensuring they have the necessary resources to excel in their roles.
- Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries.
- Deliver real-time feedback, coaching, and review quality assessments to promote individual growth and development.
- Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues.
- Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field.
- Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead.
- Demonstrate an ability to work with a diverse range of clients, including those in distress, ensuring a compassionate and professional approach.
What You Bring to the Team:
- Background in a supervisory or managerial role i.e. retail.
- Law Degree, Legal Practice Certificate, or equivalent qualification.
- In-depth understanding of the SRA Code of Conduct and the BACP Ethical Framework, and the ability to apply these principles effectively within the team.
- Expertise in reviewing legal documents, business agreements, and conducting commercial legal research.
- Exceptional ability to engage with clients, colleagues, and senior management through various communication channels.
- A strong track record of meeting and exceeding KPIs and targets, with a passion for instilling these behaviours in your team.
INDMANS
48087CHR2